Chenal Large Tote Bag – The Perfect Weekender for Women

Return Policy - Farihas Array (Pakistan)

Eligibility for Returns

1. Timeframe: Items can be returned within 7 days of delivery.
2. Condition: The product must be unused, unwashed, and in its original packaging with tags intact.
3. Proof of Purchase: Please provide the order invoice or receipt for a smooth return process.

Non-Returnable Items

• Customized or personalized items.
• Products purchased during clearance or sale.
• Damaged or worn items due to customer mishandling.

Return Process

1. Contact Us: Reach out to our customer service team via email or WhatsApp within 7 days of receiving your order.
2. Provide Details: Share your order number, product details, and the reason for return.
3. Approval: Once your return request is approved, you will receive instructions on how to ship the item back.
4. Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria.
5. Refund or Exchange: After successful inspection:
   • Refunds will be processed within 5-7 business days.
   • Exchanges will be shipped within 4 days, subject to availability.

Shipping Costs

• Return shipping costs are the customer’s responsibility unless the product was defective or incorrect.
• In case of a replacement, we will bear the cost of shipping the new item.

Direct Payment Method

1. Place Your Order
   • Browse the products and add your desired items to the cart.
2. Checkout
   • Complete the checkout process with accurate details.
3. Send Screenshot
   • Share the payment screenshot with us for confirmation.
4. Order Processing
   • Your order will be processed and delivered within 4 days.

Cash On Delivery (COD) Method

1. Place Your Order
   • Select your products and proceed to checkout.
2. Checkout
   • Choose "Cash On Delivery" as your payment method.
3. Delivery Time
   • Your order will be delivered within 4 days.